Last updated: October 09, 2026

Thank you for shopping at Virmelia, operated by Belvoro Group LLC.

Eligibility for Returns

You may request a return within 60 days from the date your order is delivered. We accept returns for both defective and non-defective products, including when:

  • You received the wrong item or an incorrect product.
  • You received an item that is damaged or defective.
  • You received the wrong size, where applicable.
  • You changed your mind or no longer want the item.
  • You have any other product-related issue.

To be eligible, the item must:

  • Be new and unused, in its original condition.
  • Be clean and free from signs of use.
  • Include original tags, packaging, and accessories, where applicable.
  • Be accompanied by proof of purchase.

Trying an item on your dog briefly at home to check the fit is acceptable, provided the item is clean, undamaged, and free from hair, odor, or wear.

Virmelia does not currently offer customized or personalized products.

Countries Covered

This policy applies to orders shipped to addresses in the United States.

How to Return an Item

Returns are made by mail.

  1. Email return@virmelia.com with your order number and the reason for your return.
  2. If your return is eligible, Virmelia will send you a free, downloadable and printable return shipping label, along with return instructions and the return address.
  3. Pack the item securely, unused and in its original condition, with original packaging, tags, and accessories.
  4. Ship the item using the provided label.
  5. Once received, Virmelia will inspect the item and process your refund or exchange.

Do not send returns to Virmelia’s registered business address unless specifically instructed.

Exchange or Refund

For an eligible return, you may choose an exchange or a refund.

  • Exchange: You may request a different size, where applicable, or another available eligible product, subject to availability.
  • Refund: You may request a refund of the returned item to the original payment method used for the purchase.

Price differences: If the exchange item costs more than the item returned, we will contact you with a payment link for the difference. If it costs less, we will refund the difference to your original payment method.

Refund amount: Refunds cover the amount you paid for the returned item, after any discount applied to your order, plus any sales tax you paid on it. Standard shipping is free, so no shipping charge is refunded.

If the requested replacement is unavailable, Virmelia will work with you to provide an alternative, such as a refund.

Return Shipping & Fees

Virmelia provides a free, prepaid return shipping label for all eligible returns under this Return & Refund Policy. There are no restocking fees and no cost to you for returning an eligible item.

Refund Processing

Once Virmelia receives and inspects your returned item, we will notify you whether the return has been approved. If approved, your refund will be issued to the original payment method within 15 days after the return is received and approved. The time for the funds to appear in your account may also depend on your bank, card issuer, or payment provider, which Virmelia does not control.

Damaged or Defective Items

If you receive a damaged or defective item, contact return@virmelia.com within 60 days of delivery and include:

  • Your order number.
  • A description of the damage or defect.
  • Clear photos showing the issue.
  • Any other information reasonably needed to evaluate the issue.

After reviewing the information, Virmelia will offer an exchange or refund, subject to availability.

Wrong Size, Wrong Item, or Incorrect Product

If you receive the wrong size, wrong item, or an incorrect product, contact return@virmelia.com within 60 days of delivery and include:

  • Your order number.
  • A description of the issue.
  • The size or product you received.
  • The size or product you ordered, where applicable.
  • Photos or other information reasonably needed to verify the issue.

After reviewing your request, Virmelia will provide your free return label and instructions. You may choose an exchange or refund, subject to availability.

Change of Shipping Address

If you need to change your shipping address, contact contact@virmelia.com as soon as possible. We will make reasonable efforts to update it before the order ships. Once an order has shipped, we may be unable to change the address.

Order Cancellation

If you need to cancel an order, contact contact@virmelia.com as soon as possible. If your order has not shipped, we will make reasonable efforts to cancel it and refund the original payment method within 15 days. Once an order has shipped, cancellation may no longer be possible, but you may request a return under this policy.

Returns That Do Not Meet the Requirements

Virmelia may reject a return that does not meet this policy, for example if the item is:

  • Used or showing signs of use.
  • Returned in an unclean or unsuitable condition.
  • Missing original packaging, tags, or accessories, where applicable.
  • Returned without valid proof of purchase.
  • Returned outside the 60-day window.

If a return is rejected, no refund or exchange will be issued, and Virmelia may send the item back to you. The cost of sending a rejected item back may be your responsibility.

Nothing in this policy limits any consumer rights that cannot legally be excluded under applicable law.

Contact Us

If you have questions about this Return & Refund Policy, need to request a return, or need assistance with an order, please contact us:

Belvoro Group LLC, doing business as Virmelia
Website: venhom.com/
Company ID: 0008021830
Company Tax ID Number: 98-1853408
Registered Business Address: 8206 Louisiana Blvd NE, STE A 6010, Albuquerque, New Mexico 87113, United States
General Email: contact@virmelia.com
Returns Email: return@virmelia.com
Phone: +1 (505) 464-2937
Business Hours: Monday–Friday, 9:00 AM–5:00 PM EST
Typical Response Time: We strive to reply within 1 business day on weekdays.

Important: The registered business address above is not a return or warehouse address. Customers should contact return@virmelia.com before sending any return so that Virmelia can provide the applicable return address and instructions.